APPRENTICE: Online Technical Support

Location: Quiet Storm Solutions limited Talbot Street Whitwick Coalville Leicestershire LE67 5AW

Salary: £155 per week if you are 16 to 18 or if you are aged 19 or over in their first year.


Outline of job role and purpose:

We are seeking a proactive online apprentice that can provide technical support to the Online Client Support Team, taking on a number of responsibilities related to providing direct customer support using a range of communications media – you’ll need a fluent knowledge of spoken and written English for use in both distance and face to face situations, some training experience would be desirable to support our clients in using their content management systems and it would be particularly useful if you have some knowledge and experience of working in an IT support environment.

Essential skills required:

  • Excellent communication skills; fluent written and spoken English is essential to communicate effectively with our clients on technical issues.
  • Commitment to high levels of customer service and quality
  • Knowledge of the Internet
  • Understanding of the decision making process and ability to make decisions
  • Ability to prioritise
  • Outstanding attention to detail
  • Ability to work within set guidelines and set schedules but be able to respond effectively to changing priorities and pressure
  • Knowledge of Microsoft Office (in particular Word & Outlook)
  • Must work well as part of a team
  • Willingness and ability to engage in further development and training
  • Demonstrable skills in HTML, CSS, JavaScript, PHP, MySQL and server administration (either Linux or Windows).

Main duties to include(full training will be provided):

  • CMS / MailBlast queries (website administration editing system and email software)
  • Email queries / Setting up email accounts
  • Go-live flight checks (for websites to go live)
  • Logging and sorting support emails/calls
  • Delegating emails/calls to the correct person
  • Getting more detailed information from the client to pass onto other team members
  • Setting up knowledge bank / sales accelerator accounts
  • Creating and sending out QS mailblasts (email software)
  • Other tasks that are clearly associated with this position

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