How to increase customer awareness by making products more visible

Managing Director Paul Harlow explained: "We are a diverse business and we wanted to try and pull everything together so that a customer from one sector would be aware of our complete offering. With all the product divisions displayed on one page, site visitors would be able to clearly see the full range of what we do. This strategy has paid off. In fact, enquiries increased from the day the site went live. Although this was our key driver we did have other objectives for a new site. We wanted to portray a professional on-line image by tailoring information to specific audiences and hoped that by having detailed product information on the website we would save money on printed materials. Judging by feedback the site is definitely a hit with our customers. We have also achieved the cost saving objective as we no longer need to produce a full product brochure as customers are happy to be directed to the website.

"Creating a new site was far less painless than we expected. We were pleasantly surprised at how Quiet Storm easily understood our objectives. The team presented us with an initial concept which we liked and then produced it very quickly."

Harlow’s web URL directs visitors to a gateway site showing the company masthead displayed over five graphic panels that each link to a dedicated website. The gateway page also outlines Harlow’s breadth of expertise and contains contact information. Each sub-site contains full product descriptions for the timber merchant, timber systems, engineered timber, poultry housing and stabling divisions of the business.

All the web page content can be quickly updated as needed using Quiet Storm’s Easy Edit Toolbar and the success of the sites is monitored by checking the comprehensive visitor statistics recorded in the Quiet Storm ‘Knowledge Bank’. With full technical support included as part of the web package Harlow’s can be confident that expert assistance is on hand if required and regular free workshops on search engine optimisation equip staff with the skills need to push a website up the web search listings.

Harlow Bros is a family owned company with an enviable reputation established over 80 years. Their experience and expertise of wood and wood products has seen them involved with prestigious projects including racecourse installations, hotels and school buildings.

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