Helping RISK to fly the flag at Union Jack Club
14 June 2019
Sometimes, a website needs to be more than a shop window for a business.
By integrating clever technologies and techniques in to the back end, it can streamline business processes, resulting in greater efficiencies and productivity gains by freeing up staff time to focus less on admin and more on business-critical matters.
RISK is one of the UK’s leading health and safety training providers, delivering IOSH, NEBOSH and CITB courses at locations across the UK.
It was established in 1997 as a way to provide state-of-the-art training to businesses all over the country. After extensive work designing NEBOSH courses within the Ministry of Defence, RISK was founded to offer the same level of value and in-depth, expert training to many different types of businesses.
Founded by ex-Royal Engineer Mike Adams MBE, the company, based in Shirebrook, Nottinghamshire, specialises in assisting and advising ex-service personnel to help them secure sustainable employment after leaving the Armed Forces.
It runs courses at a host of servicemen’s venues across the UK, including the Royal Scots Club in Edinburgh, and a new venue, the Union Jack Club, in London.
A website with a difference
RISK approached Quiet Storm to develop a new website and delegate management system to help streamline its sales and booking process, as well as providing a more visually-appealing front-end to better reflect what RISK does.
The site, www.rsms.co.uk, automates the entire customer journey, manages direct ecommerce bookings from delegates, administrates each course and provides access to learning materials and resources.
Each course can be booked and paid for online, while online learning and support can also be provided via a dedicated delegate portal.
It also has an events finder and live social media and news feeds, keeping visitors up-to-date with all the latest courses and developments the company has to offer.
Mike Adams MBE said: “The new website is key to our operations and has totally streamlined the way we do business.
“It looks great and really reflects the fullness of what we do. However, it’s more than just an ecommerce site, it helps me manage every single aspect of every event we put on, from when we receive the initial booking online, right the way down to the delegate successfully completing their training.
“This enables us to focus less on the day-to-day admin of each course and more on course delivery and quality, and maintaining our consistent, higher-than-average course pass rates through our unique, fast-track delivery of course modules.”