QS Newsletter Issue 46

Bridging the digital divide with a mobile workflow Hygienic Concepts Environmental Services is a specialist provider of comprehensive hygiene and washroom services across the UK. They faced a significant challenge in managing their daily operations due to an aging, network-based software system. This legacy system, while fundamental to their business, lacked crucial mobile capabilities, preventing their field technicians from accessing and updating information in real-time while on the road. “Partnering with Quiet Storm has been a truly valuable experience for Hygienic Concepts. Like many businesses, we faced challenges modernising our older working practices, with various obstacles slowing down our journey toward digitalisation. Quiet Storm took the time to understand our goals and the phased approach we envisioned for transforming Hygienic Concepts. “The bespoke mobile workflow solution they delivered has revolutionised the way we work. Our technicians now have real- time access to job details and documentation while in the field, and our admin team benefits from a fully digital, streamlined job management process. Clients now enjoy immediate access to reports and certificates through their secure online portals, which has significantly improved transparency and service delivery. Matthew Hill Managing Director, Hygienic Concepts Environmental Services Beyond Compliance In today’s digital-first world, a website is an organisation’s front door. Yet for many, that door remains locked. Over one billion people worldwide live with a disability, and too many websites still create barriers that prevent access to information, products or services. For leading organisations, accessibility is no longer a ‘nice-to-have’ – it’s a strategic imperative. This means going beyond minimum compliance and aiming for the highest standards, such asWCAG 2.2 AAA. When the North East and Yorkshire region Haemoglobinopathy Coordination Centre commissioned their newwebsite, accessibility was central. As a hub for expert care in Sickle Cell Disorder, they needed to ensure patients, families and healthcare professionals could all engage with ease. For many internet users, accessibility isn’t optional; it’s essential. That’s why organisations with leadership ambitions must also lead in digital accessibility – setting the standard for inclusion and impact. SOLUTIONS Clever Websites Business Management Tools Engagement Activities Issue 46 www.quietstorm.net